Unified Communications Troubleshoot Apprenticeships
The primary responsibility of a Unified Communications Troubleshooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
This is a level 4 apprenticeship and takes typically takes 24 months to complete. It is also recognised for entry onto the Register of IT Technicians and those completing the apprenticeship are eligible to apply for registration.