The primary role of a Unified Communications Technician is to establish and maintain communications systems under supervision. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work alone or as part of a team, and could be office based, field-based, or in remote sites as required.
This is a level 3 apprenticeship and typically takes 24 to 36 months to complete. It is also recognised for entry onto the Register of IT Technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
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