An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
This is a level 5 apprenticeship and will typically take 30 months to complete. On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management.
Typical Job Roles
These are just a few typical job roles that would fit the Operations/Departmental Manager Apprenticeship:
- Operations Manager
- Regional Manager
- Divisional Manager
- Department Manager