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L3 Infrastructure Technician

Role Profile

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical Job Roles:

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

Apprenticeship Pathways:

Generic - Infrastructure Technician Apprenticeship Pathway

Microsoft - Infrastructure Technician Apprenticeship Pathway


Would you like to start your own Infrastructure Technician Apprenticeship? We can talk you through the process, answer my further questions you have and start the process immediately.


Resources

Individual Course Breakdown

Technical Competencies

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