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L4 Unified Communications Troubleshooter

Job Profile

The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.

Typical Job Roles:

  • Unified Communications Desk Engineer
  • Unified Communications Field Engineer
  • Data Field Engineer
  • Voice Field Engineer
  • Microsoft Support Field Engineer
  • Microsoft Consultant

Apprenticeship Pathways:

Generic - Unified Communications Troubleshooter Apprenticeship Pathway

Cisco - Unified Communications Troubleshooter Apprenticeship Pathway

Microsoft - Unified Communications Troubleshooter Apprenticeship Pathway


Would you like to start your own Unified Communications Troubleshooter Apprenticeship? We can talk you through the process, answer any further questions you have and start the process immediately.


Resources

Individual Course Breakdown

Technical Competencies

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