L4 Unified Communications Troubleshooter
Job Profile
The primary responsibility of a Unified Communications Trouble Shooter is to provide customers (internal or external) with a specialist technical service to set them up on unified communications systems and to resolve problems when they arise. This service can be delivered face-to-face, on the ‘phone or online. They are required to install equipment and software and handle incidents and requests for help, including providing fault diagnostic across a broad range of unified communications technologies in accordance with business service level agreements.
Typical Job Roles:
- Unified Communications Desk Engineer
- Unified Communications Field Engineer
- Data Field Engineer
- Voice Field Engineer
- Microsoft Support Field Engineer
- Microsoft Consultant
Resources
Generic - Unified Communications Troubleshooter Apprenticeship Pathway
Cisco - Unified Communications Troubleshooter Apprenticeship Pathway
Microsoft - Unified Communications Troubleshooter Apprenticeship Pathway
