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L3 Infrastructure Technician

Role Profile

An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.

Typical Job Roles

  • Help Desk Technician
  • First or Second Line Support
  • IT Infrastructure Technician
  • Network Support

Resources

Amazon Web Service - Infrastructure Technician Apprenticeship Pathway

Generic - Infrastructure Technician Apprenticeship Pathway

Individual Course Breakdown

Technical Competencies

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