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L3 IT Solutions Technician - Hardware

Role Profile

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks (fixed or mobile);

Typical job titles include:

  • IT Solutions Technician
  • Technical Analyst
  • Junior Support Analyst
  • IT Support Analyst
  • Systems Analyst
  • IT Technical Support
  • IT Systems Support Technician
  • Junior DevOps Professional
  • IT Service Desk
  • Technical Service Support (at 2nd, 3rd or 4th line support)

Resources

Hardware - IT Solutions Technician Apprenticeship Pathway

Individual Course Breakdown

Technical Competencies

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