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Role Profile

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

IT Solutions Technician Knowledge & Skills Taught:

As with all of our level 3 & 4 apprenticeships, you are not required to have any pre-requisite grades or skills. The purposes is to upskill the individual to the point of industry level competency within the given time period, whilst working within the field. Apprenticeships are a fusion of learning theory and applied experience, to produce applicable competency within a given field.

Competency

• Works at any stage of the software solution lifecycle.
• Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.
• Installs and congures software system components including virtualised components where appropriate.
• Writes or maintains simple scripts or code.
• Can search and manipulate dierent types of data sources, including both structured and unstructured.
• Works at any stage of the software solution lifecycle.
• Undertakes maintenance of a range of contemporary or legacy software solutions to required levels of service.
• Installs and congures software system components including virtualised components where appropriate.
• Writes or maintains simple scripts or code.
• Can search and manipulate dierent types of data sources, including both structured and unstructured.

Knowledge

• the principles of Solution Architecture as applied to software.
• why there is a need to follow good coding practices and have good coding standards.
• the main categories of computer languages and the main features and benets of each.
• how to implement software solutions including simple programing to a given a set of requirements and how to connect code to data sources.
• the purpose and usage of document mark-up languages including XML (extensible markup language) and html (hyper text markup language).
• the use of relational databases, including tables, views, joins and indexes.
• the use of Big Data environments for storage and analysis of non-relational structured and unstructured data the purpose of database normalization - organising the attributes and relations of a relational database to reduce data redundancy and improve data integrity.
• how to develop, test and implement code following a logical approach.
• the principles of Solution Architecture as applied to software.
• why there is a need to follow good coding practices and have good coding standards.
• the main categories of computer languages and the main features and benets of each.
• how to implement software solutions including simple programing to a given a set of requirements and how to connect code to data sources.
• the purpose and usage of document mark-up languages including XML (extensible markup language) and html (hyper text markup language).
• the use of relational databases, including tables, views, joins and indexes.
• the use of Big Data environments for storage and analysis of non-relational structured and unstructured data the purpose of database normalization - organising the attributes and relations of a relational database to reduce data redundancy and improve data integrity.
• how to develop, test and implement code following a logical approach.

Mindset

• Works professionally and independently, taking responsibility and initiative as appropriate
• Demonstrates standard business courtesies and professional ethics in how they work
• Demonstrates a productive and organised approach to their work
• Works eectively with customers, clients and users.

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.

Typical job titles include:

• IT Solutions Technician
• Service Analyst
• Junior Systems Analyst
• Systems Developer
• Database Technician
• IT Support Analyst
• IT Support Technician
• IT Systems Support
• Junior DevOps Professional
• IT Service Desk
• Applications Support Technician (at 2nd, 3rd or 4th line support) 

Apprenticeship Pathways:

These are the courses roadmaps. It is a portion of the work which will follow through the entirity of the apprenticeship course. With on the job experience, and off-the-job learning rounding out in the rest of the training.

Software - IT Solutions Technician Apprenticeship Pathway

IT Solutions Technician Courses:

All relevant courses within your selected pathway, for yourself or your employee, can be found below.

Tech & Dev Collection

Business Skills

CompTIA A+ Certification

The GKA Way

ITIL4 Foundation

System Development Essentials using Agile

Introduction to SQL

The EPA Way

Resources

Technical Competencies