L3 Information Communication Technician - Digital Comms
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Digital Communications Technician
Digital Communications Technician Knowledge & Skills Taught:
As with all of our level 3 & 4 apprenticeships, you are not required to have any pre-requisite grades or skills. The purposes is to upskill the individual to the point of industry level competency within the given time period, whilst working within the field. Apprenticeships are a fusion of learning theory and applied experience, to produce applicable competency within a given field.
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers, and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades, either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and SLA's
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Use a range of Cabling or Connectors equipment in line with technical requirements
- Approaches to back up and storage solutions
- Basic elements of technical documentation and its interpretation
- Principles of root cause problem solving using fault diagnostics for troubleshooting
- Principles of basic network addressing for example binary
- basic awareness of the principles of cloud and cloud-based services
- Fundamental principles of virtual networks and components
- Principles of cultural awareness and how diversity impacts on delivery of support tasks
- Methods of communication including level of technical terminology to use to technical and non-technical stakeholders
- Different types of maintenance and preventative measures to reduce the incidence of faults
- Key principles of Security including the role of People, Product and Process in secure systems for example access and encryption requirements
- Fundamentals of physical networks and components
- Approaches to documenting tasks, findings, actions taken and outcome for example, use of task tracking and ticketing systems
- Basic awareness of legislation in relation to disposal of waste materials for example Waste Electronic and Electrical regulations (WEEE)
- Basic elements of network communication architectures for example, hardware, software, protocols and connection mediums.
- Awareness of the purpose of firewalls
- Different types of connectivity and cabling for example physical and remote
- Awareness of network protocols
- The purpose of digital communications technologies for example, hardware, virtual and cellular technologies
- Works professionally, taking initiative as appropriate and acting with an ethical approach.
- Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders
- Demonstrates a productive and organised approach to their work
- Self-motivated, for example takes responsibility to complete the job.
These are the courses roadmaps. It is a portion of the work which will follow through the entirity of the apprenticeship course. With on the job experience, and off-the-job learning rounding out in the rest of the training.